Some common questions you may have in your mind. If your question is not listed here, email us at email@example.com and we will get back to as soonest.
Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you. If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them. If it’s taking longer than this, and you need to make a transfer, please get in touch.
Upon completing registration, we will verify your identity. Once it done, you can begin transferring your money online. Our team is stand by to provide any assistance and we will update you on the status of your transfer via SMS or email and you can thereafter keep track of your transaction.
Yes there are. The fee is communicated to the customer upfront before the transaction takes place. QQ Pay ensures transparency and a fair pricing strategy policy.
Below is a full list of our supported currencies.
It’s easy for you to make a transfer in 4 simple steps. Register, get verified and login to QQPay mobile apps or online web portal. Add your recipient/ beneficiary. Select the recipient and enter the amount to transfer. Simply choose the payment method available to send your fund to us and we will take care the rest. Our global network of bank accounts and cash payout locations ensures that your funds are converted and delivered to your recipient quickly and safely.
If you need to cancel a transfer, or if you are unable to make payment for your transfer, you will need to call us as soon as you can. If you have any questions about how to make a payment to us, its best to contact us prior to confirming your transfer.
We accept only online banking payment transfer and selected E-wallet and card payment mode. QQ Pay supports the global cashless and digital payment agenda.
You can also track the status of your transfer by clicking on the “Transaction tab”. You can see all your transaction history along with the status. If you are using QQ Pay mobile apps you can check the status of your transaction under the “Remittance Tab” of the mobile apps.
Keeping track of your past transfers is easy. Simply login to your QQPay account and select the “Transaction” tab. All your transfer history information is available including recipient details, exchange rates, payment mode and payout location.
Typically, an international bank to bank transfer could take anywhere from 1-2 business days with most banks. A bank to bank transfer is a reliable and safe way to send money, but how long does it take for a bank to bank transfer to go through? The length of time required to transfer your money will depend upon factors that include:
Generally, no time at all. Since we have a global network of bank accounts, making a transfer with us is not only secure, but also very fast. As soon as your send us your funds, we’ll transfer them to your recipient. The time it takes for us to transfer the funds to your recipient depends on the country, but in most cases it takes 1-2 business days. Below you’ll find a list of standard delivery times for our most popular countries.
|Australia (AUD)||1 day|
|Bangladesh (BDT)||1 days|
|Cambodia (KHR)||1-2 days|
|China (CNY)||1-2 days|
|India (INR)||1-2 days|
|Indonesia (INR)||1 days|
|Japan (JPY)||1-2 day|
|Malaysia (MYR)||1 day|
|Nepal (NPR)||1-2 days|
|Pakistan (PR)||1-2 day|
|Philippines (PHP)||1 day|
|South Korea (KRW)||1-2 day|
|Singapore (SGD)||1 day|
|Sri Lanka (LKR)||1-2 day|
|Thailand (THB)||1 day|
|Turkey (TRY)||1-2 day|
|Vietnam (VND)||1 day|
Money transfers are easy, fast, and reliable ways to send money both domestically and internationally. Payments to major markets can usually be made within within the same day or the next day from the time we receives your funds. When compared to using your bank, your online payments may take less time when you use QQ Pay, because we harness the power of local and offshore banking and payment networks to expedite your payments.
We receive and make payments all day. Depending on the currency, we will make payments during its local business hours.
Wire transfers are one of the most efficient ways to transfer money overseas, but is it safe to wire money? The simple answer is yes. Usually.
The risks associated with wiring money are, in part, a result of the efficiency of the method for sending funds. Wire transfers can often be completed within one business day by providers like us.
You can increase the safety of your money wire by following some simple guidelines:
As discussed above, wiring money with your bank will not necessarily make your transfer safer and using your bank could cost you a lot. Banks often take a margin of 5% over the daily exchange rate when they send your money
So is it safe to wire money? Yes, as long as you take some simple precautions to protect yourself from unknown recipients and high bank fees.
When you see a warning signs for wire transfer fraud, the good news is that you can protect yourself by being alert to typical scams and taking some simple self-protection steps. If you do need to wire money overseas, using a reputable provider like QQ Pay will get your money where it needs to be safely and securely.
We’ve taken a multi-layered approach to your security because we don’t want you to fall victim to scammers. A combination of SSL encryption, fraud prevention, and identity protection means you can enjoy the benefits of our services while resting easy. So tell those scammers to scram because you’re too smart to be fooled by their tricks.
It is a smarter way to transfer! We offer:
Need to change or edit your details? Easy.
Can’t remember your username or password? It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the login button click “Forgotten your username or password?”.