Frequently Asked Questions

Some common questions you may have in your mind. If your question is not listed here, email us at support@qqpay.sg and we will get back to as soonest.

Registration

Typically, we verify your identity electronically and pretty quickly. However, sometimes we’ll need to get some documents from you. If you’ve sent us documents, we’ll try to respond back to you within a few business days after we receive them. If it’s taking longer than this, and you need to make a transfer, please get in touch.

Upon completing registration, we will verify your identity. Once it done, you can begin transferring your money online. Our team is stand by to provide any assistance and we will update you on the status of your transfer via SMS or email and you can thereafter keep track of your transaction.

Currencies & Fees

Yes there are. The fee is communicated to the customer upfront before the transaction takes place. QQ Pay ensures transparency and a fair pricing strategy policy.

Below is a full list of our supported currencies.

  • AUD Australian Dollar
  • BDT Bangladesh Taka
  • KHR Cambodian Riel
  • CNY Chinese Yuan
  • INR Indian Rupee
  • IDR Indonesian Rupee
  • IDR Indonesian Rupee
  • JPY Japanese Yen
  • MYR Malaysian Ringgit
  • NPR Nepalese Rupee
  • PKR Pakistani Rupee
  • PHP Philippine Peso
  • KRW Korean Won
  • SGD Singapore Dollar
  • LKR Sri Lankan Rupee
  • THB Thailand Baht
  • TRY Turkish Lira
  • VND Vietnamese Dong

Transfer Money

It’s easy for you to make a transfer in 4 simple steps. Register, get verified and login to QQPay mobile apps or online web portal. Add your recipient/ beneficiary. Select the recipient and enter the amount to transfer. Simply choose the payment method available to send your fund to us and we will take care the rest. Our global network of bank accounts and cash payout locations ensures that your funds are converted and delivered to your recipient quickly and safely.

If you need to cancel a transfer, or if you are unable to make payment for your transfer, you will need to call us as soon as you can. If you have any questions about how to make a payment to us, its best to contact us prior to confirming your transfer.

  • Login to your QQPay account
  • Select the “Manage Beneficiary” tab, then “New Beneficiary”.
  • Fill in all the required information about your recipient such as recipient’s personal detail and bank details.
  • Finally click the “Add Beneficiary” Button and you’re done. Your created beneficiary will be appear in the table list.
  • You can edit or delete your beneficiary from the table under “Manage Beneficiary” tab.

We accept only online banking payment transfer and selected E-wallet and card payment mode. QQ Pay supports the global cashless and digital payment agenda.

Delivery Time & Tracking

You can also track the status of your transfer by clicking on the “Transaction tab”. You can see all your transaction history along with the status. If you are using QQ Pay mobile apps you can check the status of your transaction under the “Remittance Tab” of the mobile apps.

Keeping track of your past transfers is easy. Simply login to your QQPay account and select the “Transaction” tab. All your transfer history information is available including recipient details, exchange rates, payment mode and payout location.

Typically, an international bank to bank transfer could take anywhere from 1-2 business days with most banks. A bank to bank transfer is a reliable and safe way to send money, but how long does it take for a bank to bank transfer to go through? The length of time required to transfer your money will depend upon factors that include:

  • Bank holidays
  • Weekends
  • The currencies that are involved in the transaction
  • The payment method that you use
  • Whether it’s a domestic or international transfer
  • The company you choose to make your money transfer

Generally, no time at all. Since we have a global network of bank accounts, making a transfer with us is not only secure, but also very fast. As soon as your send us your funds, we’ll transfer them to your recipient. The time it takes for us to transfer the funds to your recipient depends on the country, but in most cases it takes 1-2 business days. Below you’ll find a list of standard delivery times for our most popular countries.

Time it takes for the funds to reach your recipient
From Time
Australia (AUD) 1 day
Bangladesh (BDT) 1 days
Cambodia (KHR) 1-2 days
China (CNY) 1-2 days
India (INR) 1-2 days
Indonesia (INR) 1 days
Japan (JPY) 1-2 day
Malaysia (MYR) 1 day
Nepal (NPR) 1-2 days
Pakistan (PR) 1-2 day
Philippines (PHP) 1 day
South Korea (KRW) 1-2 day
Singapore (SGD) 1 day
Sri Lanka (LKR) 1-2 day
Thailand (THB) 1 day
Turkey (TRY) 1-2 day
Vietnam (VND) 1 day

Money transfers are easy, fast, and reliable ways to send money both domestically and internationally. Payments to major markets can usually be made within within the same day or the next day from the time we receives your funds. When compared to using your bank, your online payments may take less time when you use QQ Pay, because we harness the power of local and offshore banking and payment networks to expedite your payments.

We receive and make payments all day. Depending on the currency, we will make payments during its local business hours.

Safety & Security

Wire transfers are one of the most efficient ways to transfer money overseas, but is it safe to wire money? The simple answer is yes. Usually.

The Biggest Risk To Your Money Could Be You

The risks associated with wiring money are, in part, a result of the efficiency of the method for sending funds. Wire transfers can often be completed within one business day by providers like us.

How Can You Stay Safe When Wiring Money?

You can increase the safety of your money wire by following some simple guidelines:

  • Avoid wiring money to someone you’ve never met in person.
  • If you need to pay people you’ve never met like overseas suppliers, verify their business credentials through phone calls, online reviews and other means. This is to ensure you are dealing with the company itself and not an imposter pretending to be your supplier.
  • Be especially cautious when wiring money to someone who first contacted you via email or dating service.
  • Choose a money transfer provider with a dedicated fraud prevention team like QQ Pay.
  • Be careful when donating to independent charities who may lack the oversight of larger organisations and who may not be what they claim. Do some research before you give. Check the organization’s identity and tax status before you donate.

Is It Safe To Wire Money With Your Bank?

As discussed above, wiring money with your bank will not necessarily make your transfer safer and using your bank could cost you a lot. Banks often take a margin of 5% over the daily exchange rate when they send your money overseas.
So is it safe to wire money? Yes, as long as you take some simple precautions to protect yourself from unknown recipients and high bank fees.

Know How To Recognize The Warning Signs Of Wire Transfer Fraud:

  • Someone that you have never met in person is asking for money. This is the biggest red flag for fraud. If you’re in a long-distance relationship with someone you’ve never met in person, be wary of possible fraud, if they start asking for money. The reality is: fraudsters are professionals and they’ll do whatever it takes to get their hands on your cash. When it comes to that new love, overseas inheritance or investment opportunity, it’s worth the cost of the plane ticket to ensure it’s legit. If you can’t meet them in person, you should think twice before sending your money.
  • You receive an email that claims you’ve won a jackpot but you have to pay fees before you can receive the prize. The reality is: the fraudsters are the ones hitting the jackpot. If it sounds too good to be true, it probably is.
  • You see an ad online for a great deal, but you’re required to transfer the money right away to receive the product. The reality is: the product doesn’t exist and they just want your money. While many people use wire transfers to pay for luxury items, it’s worth checking the reputation of the seller, if you’re transferring a large sum.
  • You get a job as a mystery shopper but they send you a check for more than what you’re owed. You’re asked to send the excess funds back via wire transfer. The reality is: this is just a clever way to steal your cash, as the check is probably fake.
  • You receive an email from someone pretending to be your bank or other service provider saying you need to update your security info. The reality is: as soon as you click the link, you’re vulnerable to malware. Phishing emails that try to steal your information or get you to wire money will often contain a lot of spelling and grammatical errors. The email might not address you by name, and it comes from a suspicious and unrecognizable source. It will probably ask you to provide financial information or to verify it, but if you hover over a URL, you’ll see that it will take you to a suspicious and unknown website. Don’t click on any links within these emails; instead, just delete them and block the sender.

What Not To Worry About

When you see a warning signs for wire transfer fraud, the good news is that you can protect yourself by being alert to typical scams and taking some simple self-protection steps. If you do need to wire money overseas, using a reputable provider like QQ Pay will get your money where it needs to be safely and securely.

We’ve taken a multi-layered approach to your security because we don’t want you to fall victim to scammers. A combination of SSL encryption, fraud prevention, and identity protection means you can enjoy the benefits of our services while resting easy. So tell those scammers to scram because you’re too smart to be fooled by their tricks.

It is a smarter way to transfer! We offer:

  • Better-than-bank exchange rates – for both personal and business transfers, we regularly save customers thousands of money, and for bigger transfers, the savings can run into the tens of thousands. Why are the bank rates so bad? You would have to ask them.
  • 24/7 customer and technology support – we have a 24-hours dedicated support team using some of the latest technology in order for most of our customers to transfer instantly.
  • A trusted network – we have an extensive, highly regulated network of local and overseas bank accounts that allows for swift transfers.
  • We offer you a range of fast and secure ways to transfer your money.
  • Specialised business and risk management transfer options – for business customers we offer competative rates ensuring a lower cost of transfer. In addition, we provide a range of options to help our customers manage foreign exchange risk exposures.
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General & Others

Need to change or edit your details? Easy.

  • Simply login into your account and click your avatar icon to view your profile.
  • Click on edit profile and start editing your information.
  • You’re done.

Can’t remember your username or password? It’s ok. There are ways to retrieve it – simply click “Login” on our homepage and under the login button click “Forgotten your username or password?”.