With a humble beginning since year 2009 we operated in the heart of South East Asia located in Kuala Lumpur, Malaysia seeking to serve the micro business entities and migrant communities that were ignored by the banks. It was noted that banks were generally focused to serve the higher end of customer base and this directly sparked a huge mismatch and a need in the financial delivery system across many countries in South East Asia.
To form an efficient business model, we have over the years worked out strategic partnerships with reliable licensed corresponding partners located in almost more than 100 countries ranging from the Middle East, Asia, Africa, Americas and Europe continents. This has enabled us to become a global player in the money services business industry and gradually expanding our market reach over time.
We are focused to meet our business operations in line with combating money laundering activities and preventing the use of funds for illegal means. As such, staff are continuously trained to ensure such activities are hindered
and it overrides any profit motive. Everyone in the company is guided by the unchanging ‘Customer First’ philosophy and implementing the “Know Your Client” rule.
By adhering to the uniqness of QQ Pay’s business model and basic principles, our Bank accounts do not earn any interest component and thus, we are not motivated to exploit customer funds to earn more income nor motivated for any delay payments.
We have always invested significantly in our financial infrastructure platform ensuring adoption of the latest Financial Technology (Fintech) applications and tools. This ensures that we are poised to using the latest remittance and money exchange systems that are robust to handle and manage customer and regulatory expectations at the highest standards. Our company is passionate in learning from its customer experiences and feedback to further improve its service offerings. This translates into user experiences which is friendly, unique and yet managed professionally.