Privacy Policy


1.1 – QQ Fintech Pte Ltd and QQ Pay group of companies (QQ Pay) respects your rights to privacy. QQ Pay deals with personal information collected by it in accordance with this Privacy Policy (Policy). When used in this Policy, “Personal Information” has the meaning given in the Act, being in general terms, information or opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not and whether the information or opinion is recorded in material form or not.

1.2 – QQ Pay has implemented practices, procedures and systems to ensure compliance with the regulatory Act and Privacy Principles and to deal with complaints and enquiries concerning your Personal Information.

1.3 – QQ Pay collects information only by lawful and fair means.

1.4 – By interacting with QQ Pay, submitting information to QQ Pay or signing up for any services offered by QQ Pay, you are deemed to agree and consent to us (as well as our related body corporates, representatives and/or agents) collecting, using or disclosing and sharing amongst ourselves your Personal Information in the manner set forth in this Privacy Policy.

1.5 – QQ Pay built the QQ Pay app and QQ Pay web portal as a Free app and web portal. This SERVICE is provided by QQ Pay at no cost and is intended for use as is.

1.6 – If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

1.7 – The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at QQ Pay unless otherwise defined in this Privacy Policy.


Information Collection And Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy.

Link to privacy policy of third party service providers used by the app :


Information We Collect
  • Your Account Information. You provide your mobile phone number, your name & email address when you create an account with us. 
  • Your Remittance Profile. When you apply KYC for remittance through our QQ Pay Mobile App, we will only collect your information as per Australian Transaction Reports and Analysis Central regulation which includes your personal details such as name, gender, nationality, date of birth, your address information, your identity information, your occupation and source of funds, your selfie image, image of your identity card, and your digital signature. This information will only be used for us to verify that you are a genuine person before you be able to send money abroad. In rare cases where we cant verify your identity, we may call you directly to ask for further information.
  • Customer Support. You may provide us with information related to your use of our Services, including your phone number, your device information and your identity information.

Log Data

We want to inform you that whenever you use our Service (QQ Pay Mobile App and QQ Pay Web Portal), we collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, device location, device type, device mobile number, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. This data will only be used in case there is an error on the app and we need to troubleshoot problem and it will not be shared to externally or to other 3rd-party individuals or companies.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to email us at