We have a list of frequently asked questions about us
Typically, we verify your identity electronically and
pretty quickly. However, sometimes we’ll need to get
some documents from you. If you’ve sent us documents,
we’ll try to respond back to you within a few business
days after we receive them. If it’s taking longer than
this, and you need to make a transfer, please
get in touch.
Upon completing registration, we will verify your
identity. Once it done, you can begin transferring your
money online. Our team is stand by to provide any
assistance and we will update you on the status of your
transfer via SMS or email and you can thereafter keep
track of your transaction.
Yes there are. The fee is communicated to the customer
upfront before the transaction takes place. QQ Pay
ensures transparency and a fair pricing strategy policy.
We support all major currencies. For details, please visit our website or reach out to our customer help desk at firstname.lastname@example.org for further clarification.
It’s easy for you to make a transfer in 4 simple steps.
Register, get verified and login to QQPay mobile apps or
online web portal. Add your recipient/ beneficiary.
Select the recipient and enter the amount to transfer.
Simply choose the payment method available to send your
fund to us and we will take care the rest. Our global
network of bank accounts and cash payout locations
ensures that your funds are converted and delivered to
your recipient quickly and safely.
If you need to cancel a transfer, or if you are unable to make payment for your transfer, you
will need to call us as soon as you can. If you have any questions about how to make a payment to
us, its best to contact us
prior to confirming your transfer.
We accept only online banking payment transfer and selected E-wallet and card payment mode. QQ
Pay supports the global cashless and digital payment agenda.
Our platform handles many mundane operational issues on your behalf, such as server maintenance,
scaling, updates, etc that further reduces operational burdens and expenses.
Handling the scaling of resources based on demand.
By leveraging on us, you can take advantage of pre-built infrastructure and services, saving you
Our FAAS platform encourages rapid prototyping, enabling businesses to quickly test and deploy
new features and enhancements. This fosters innovation to changing market demands.
Our global geographical location and distribution enhances speed and reliability for cross-border
This is crucial where data privacy and protection are of utmost importance by adhering to high
You can also track the status of your transfer by clicking on the “Transaction tab”. You can see
all your transaction history along with the status. If you are using QQ Pay mobile apps you can
check the status of your transaction
under the “Remittance Tab” of the mobile apps.
Keeping track of your past transfers is easy. Simply login to your QQPay account and select the
“Transaction” tab. All your transfer history information is available including recipient details,
exchange rates, payment
mode and payout location.
Typically, an international bank to bank transfer could take anywhere from 1-2 business days with
most banks. A bank to bank transfer is a reliable and safe way to send money, but how long does it
take for a bank to bank
transfer to go through? The length of time required to transfer your money will depend upon
factors that include:
Generally, no time at all. Since we have a global network of bank accounts, making a transfer with us is not only secure, but also very fast. As soon as your send us your funds, we’ll transfer them to your recipient. The time it takes for us to transfer the funds to your recipient depends on the country, but in most cases it ranges from real time basis to 1 or 2 business days.
Money transfers are easy, fast, and reliable ways to send money both domestically and
internationally. Payments to major markets can usually be made within the same day or the
next day from the time we receives your
funds. When compared to using your bank, your online payments may take less time when you use QQ
Pay, because we harness the power of local and offshore banking and payment networks to expedite
We receive and make payments all day. Depending on the currency, we will make payments during its
local business hours.
Wire transfers are one of the most efficient ways to transfer money overseas, but is it safe to
wire money? The simple answer is yes.
The risks associated with wiring money are, in part, a result of the efficiency of the method for
sending funds. Wire transfers can often be completed within one business day by providers like us.
You can increase the safety of your money wire by following some simple guidelines:
As discussed above, wiring money with your bank will not necessarily make your transfer safer and
using your bank could cost you a lot. Banks often take a margin of 5% over the daily exchange rate
when they send your money
overseas. So is it safe to wire money? Yes, as long as you take some simple precautions to
protect yourself from unknown recipients and high bank fees.
When you see a warning signs for wire transfer fraud, the good news is that you can protect
yourself by being alert to typical scams and taking some simple self-protection steps. If you do
need to wire money overseas, using
a reputable provider like QQ Pay will get your money where it needs to be safely and securely.
We’ve taken a multi-layered approach to your security because we don’t want you to fall victim to
scammers. A combination of SSL encryption, fraud prevention, and identity protection means you can
enjoy the benefits of
our services while resting easy. So tell those scammers to scram because you’re too smart to be
fooled by their tricks.
Need to change or edit your details? Easy.
Can’t remember your username or password? It’s ok. There are ways to retrieve it – simply click
“Login” on our homepage and under the login button click “Forgotten your username or password?”.